FREQUENTLY ASKED QUESTIONS
The F.A.Q. Section is here to help answer basic questions you might have about our business, policy, products, and services.
Question: What is the AJsCloset.com return policy?
Answer: AJ's Closet will accept and issue store credit for new & unopened merchandise up to 14 days from delievery of your order. Shipping charges will not be credited. Customer is responsible for shipping charges associated with the return.
All sales final for Sale, Overstock, DVDs from our "Free DVD section, and any discounted items. These items cannot be returned.
Defective merchandise can be exchanged for store credit within 14 days of delievery.
DVDs that won't play because the customers DVD player is too old will not be considered defective. Very old DVD players, players without progressive scan, and new cheap players typically purchased from Walmart & Target may not be able to play your DVD. This means that the DVD is not defective, in fact, the DVD player is defective. A new quality player may be required to view DVDs.
Question: How do you pack and ship orders? Are shipments discrete and private?
Answer: AJ's Closet ships orders as discretely as possible. Orders are shipped using standard United States Postal Services boxes or plain standard boxes. Boxes are tightly sealed and carefully packed. We understand that your privacy is very important and we will always respect that. Below are images of some of the boxes we use.
Question: Do you ship internationally?
Answer: Yes! AJsCloset.com ships worldwide. Depending on what country you're in we may have to package your products differently than typical orders.
- Your order may not include an invoice or packing list
- Your DVDs may be shipped without the plastic clamshell case. Instead your DVDs will be inserted into a paper sleeve, and the DVD covers will be tightly packed & sealed inside a thick padded envelope.
- We ship your order this way for a few reasons; It makes shipping your order less expensive, and it helps keep nosey customs agents from tampering with your products. We believe in privacy and discretion.